Booking Terms and Conditions

Contract

In these conditions ‘the Company’ shall mean Centro Ecuestre La Luz of Apartado 100, Álora, 29500, Málaga, Spain and the ‘Client’ shall mean each person named in the booking form. The signing of the booking form indicates acceptance of the terms and conditions of booking on behalf of yourself and all other persons named on the booking form. A contract will only be constituted between the Client and the Company when a booking form and deposit have been received by the Company and written notification of acceptance has been sent to the Client. Provisional bookings will be held for fourteen days.

Risk

All activities are undertaken at the risk of the Client.

Payment

Payment of the stated deposit for each programme is required and confirms the holiday. This deposit is non-refundable and is taken as part payment of the total price of the holiday. The balance for the booking should be received no later than six weeks before the course date. The Company reserves the right to cancel the booking if the balance is not received by the due date.

Reservations

Once a reservation has been made by the Client and a booking form and deposit have been received by the Company it is guaranteed that there will be no surcharge levied at a later date. However the right is reserved to alter the price at any time before the holiday has been booked.

Cancellations

If the Client cancels a booking more than six weeks before departure any money paid, less the deposit, will be refunded. No money can be refunded if the cancellation is made within six weeks of the departure date. Cancellations must be made in writing and signed by the signatory to the booking form. The cancellation is effective when acknowledged by the Company.

Liability

The Company accepts no liability from acts or defaults of carriers or other organisations, their employees or agents. The company will be under no liability whatsoever for any injury, damage, loss, distress, disappointment or irregularity suffered by the Client unless that the same has been proved to have been caused by the negligence of the Company. Luggage and personal effects are at the Client’s own risk.

Travel Insurance

As a condition of booking all Clients must have travel insurance covering horse riding holidays.

Changes to itinerary

All information contained in the brochure and enclosures are published in good faith. However the Company reserves the right without previous notice to make any changes to the itinerary of any holiday that are deemed necessary due to circumstances outside of the Company’s control. In the unlikely event of cancellation of a holiday the full sum paid shall be refunded and upon tendering the same the liability of the Company shall cease. The final decisions on itinerary, accommodation and conduct of the riding tours and programme will be taken by the trainer whose decision shall be final and binding on all members of the group. Where members of the group diverge from concluded arrangements, no allowance can be claimed or will be admitted for accommodation, meals, drinks and other expenses and no refunds can be claimed.

Conduct

No refunds will be made to Clients whose ability or behaviour puts the safety or welfare of themselves, horses or other Clients at risk and who are unable to complete their holiday. Nor is it possible to refund moneys to Clients who for reasons of health or fitness are unable to start or complete their holiday.

Weight Limit

A weight restriction of 13 stone (182 pounds or 83.5 kilos) is applied unless otherwise agreed.

Travel Documents

A valid passport is required. For non EU citizens special visa, inoculations or health certificates maybe required. All passport, visa and health certificate requirements are the responsibility of the Client.

Complaints

If the Client has a problem on holiday, he/she should speak to the trainer so it can be corrected as soon as possible. The Company will not later entertain any complaints unless reported to the Company at the time. If the complaint cannot be resolved locally, the Client should write to the Company’s office in Spain within 15 days of the end of the holiday and the matter will be investigated.

Governing Body

This contract is governed by, and shall be interpreted in accordance with Spanish law.